We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]
If your return is accepted, we will send instructions on how and where to send your package. The buyer is completely responsible for return shipping costs and items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by resending a new package or a full refund.
Restocking fee
No restocking fee.
Wrong address
IzMerch is not responsible for items that could not be shipped to their destination because of an incorrect or an undeliverable address. Shipping fees for the replacement package will be applied.
It is the responsibility of the customer to review their shipping address and information and ensure its accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
Address: 9310 Ulmerton Rd Building 1, Unit 200, Largo, FL 33771, US.
Hours Of Operation: Monday-Friday 8:00 am – 5:00 pm Eastern Time (ET)